..which I why I haven’t posted for a while.
Things have been extremely busy at Thackeray Dental Care over the summer, and updating the blog has been somewhat overlooked.

Just to let you know what we have been doing:

I got back from a 2 week holiday in Cornwall in August to find that the waiting room had been completely transformed by Jen (the Practice Manager) and Gill (our senior receptionist) with new carpets, leather sofa’s, new decorations and furnishings. All of this with out me knowing!  To say I was speechless was an understatement, but to have team members so empowered to take on a task of this nature, and provide a solution that has left me amazed at the quality and the ambiance of the practice without having to consult me was one of the most powerful things I have ever experienced in my professional life. Unfortunately a water leak 2 weeks later resulted in the ceiling having to be replaced, but that wasnt seen as a problem, more an opportunity to improve it even further!

We decided to go for Investors in People Status, basically to see how we fared. Instead of doing all the preparation work, we elected to go straight for the assessment, working on the principle that we would then find out what areas we needed to work on. Imagine out amazement when at the end of the assessment day we were told (off the record) that we had not only reached the IIP Standard, but it looked like we had gone straight in at the Bronze level, which is extremely rare to achieve. We are still waiting for Confirmation of this, but if we do get the Bronze aware it is a fantastic result! Thanks to all the team for all their efforts and truthful responses to the assessors questions!

We have been shorlisted for ‘Team of the Year’ in the Mansfield Business Awards, and will be going to the awards ceremony tonight to see how we have fared. Hopefully we will win, but for me the team are winners anyhow, and its a privilege working with them everyday.

The practice has had record numbers of new patients recently, and has continued to grow despite all the doom and gloom in the press – remember I said I wasn’t going to participate in the recession? We are really seeing the results of all the hard work the team have put in on the customer service front in the comments that both new and existing patients are making.

So thats a bit of an update, I’ve made a resolution to blog more often so there should be a bit more activity going on here in the future!

Simon

 

 

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